For Which reason can I return an item?
x : Not Required | ✓: Required
|Return Reasons||Returns Acceptance Conditions|
|New condition||Sealed condition||Complete (free gifts, accessories, original box)||Not damaged||Tags & labels attached|
|Not as advertised||✓||x||✓||✓||✓|
|Wrong item delivered||✓||x||✓||✓||✓|
Can I return an item after 7/14 Calendar days upon receipt?
How do I truck my return status?
How long is the quality evaluation process?
This quality evaluation process may last up to 2 business days.
You will receive the credit including return courier charges within 5-15 working days, depending on your bank policies.
Where to return?
DMI Biotech SDN BHD
No 8, Lorong Industri Alma 1,
Kawasan Industri Alma,
14000 Bukit Mertajam, Penang.
I have returned my item. How soon will I receive my refund?
How long does it take to replace my item?
Please expect to receive your replacement within the following time frame:
- In Metro areas: 1 – 6 working days
- In Non-Metro areas: 3 – 10 working days