What about other countries outside of Malaysia?
We are deliver with in West Malaysia and East Malaysia only.
How many days for an item to reach me?
4-7 working days for West Malaysia only.
Can i Check my shipment after my order?
Yes, after we ship out your order,you will Receive a Notification on E-mail you can track your shipment with a tracking number and a tracking website from our shipping company.
How will you notify me if there is a problem with my order?
All order communication is done via email, so it’s important that your email address is accurate and current.
How about if your delivery man deliver on the time when Are out?
Delivery man will put a Tag on your Gate, when you come back you can call to delivery company , they will come again on your time or you can pick-up your self at the delivery company outlet .
I haven’t received my item. Who should I contact?
All orders are processed Monday through Friday but are not processed or shipped on weekends or holidays. Don’t forget to allow 1-2 business days for order processing, too! If you still think your order is missing in action, send us an email or contact us with our Enquiry Form.
What i should do if i Receive my item on damages?
If you found that the item is broken or wrong item delivered. Before returning an item, please check our Refund Policy to make sure your item is eligible for return. If your return meets all the requirements, please take photo and email to us. Our Customer Service will help you.
I have a user account with DMI Biotech , how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Can I return or Exchange an item after it is delivered to me?
Yes. Please refer to the Refund Policy.